Return Policy

Return Policy for Theo and Ivy

At Theo and Ivy, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, you may return eligible items within 14 days of receiving your order. Please read our return policy carefully for details on the return process.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. The item must be in its original condition, unworn, unwashed, and with all original tags and packaging.

  2. Returns must be initiated within 14 days of the delivery date as confirmed by the tracking information.

Non-Returnable Items

Some items are non-returnable, including:

  1. Items marked as "Final Sale."

  2. Undergarments, swimwear, and intimate apparel for hygiene reasons.

  3. Personalized or customized items.

Return Process

If you wish to return an eligible item, please follow these steps:

  1. Contact our customer support team at within 14 days of receiving your order to initiate the return process.

  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Our team will provide you with return instructions and a return authorization (RA) number.

  4. Carefully package the item(s) with the original tags and packaging and include the RA number.

  5. Ship the package to the address provided by our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as sending the wrong item or a defective product. We recommend using a trackable shipping method to ensure the safe return of your item.

Refund Process

Once we receive and inspect the returned item(s), we will process your refund. Please allow [number of days] business days for the refund to appear in your original payment method. Shipping fees are non-refundable.


We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the original item and place a new order for the replacement.

Contact Us

If you have any questions or need assistance with the return process, please contact our customer support team at

Changes to this Policy

We reserve the right to update or modify this return policy at any time without notice. Please review this policy periodically for any changes.